Privacy Policy
Neurostem, LLC
Effective Date: January 22, 2026
Neurostem, LLC (“Neurostem,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, and clinical operations.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information that identifies you, such as:
Name
Address
Email address
Phone number
Date of birth
B. Health Information (Protected Health Information – PHI)
As a medical clinic, we may collect health-related information, including but not limited to:
Medical history
Mental health information
Treatment records
Appointment information
Insurance and billing information
This information is protected under the Health Insurance Portability and Accountability Act (HIPAA).
C. Website and Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited and time spent on the site
This data is used for website functionality, security, and analytics.
2. How We Use Your Information
We use your information to:
Provide and manage Transcranial Magnetic Stimulation (TMS) and other clinical services
Schedule appointments and communicate with you
Process billing and insurance claims
Improve patient care and clinic operations
Respond to inquiries or requests
Comply with legal, regulatory, and professional obligations
We do not sell or rent your personal or health information.
3. Disclosure of Information
We may disclose your information only as permitted or required by law, including:
To healthcare providers involved in your care
To insurance companies for payment and coverage determination
To third-party service providers who support clinic operations (e.g., billing, IT), under confidentiality agreements
When required by law, court order, or regulatory authorities
To prevent serious threats to health or safety
All disclosures comply with HIPAA and applicable state and federal laws.
4. HIPAA Rights
As a patient, you have the right to:
Access and obtain a copy of your medical records
Request corrections to your health information
Request restrictions on certain uses or disclosures
Receive a list of certain disclosures of your information
Receive confidential communications
File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information below.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While no system is completely secure, we take reasonable steps to protect your data in accordance with healthcare industry standards.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience and analyze website performance. You may adjust your browser settings to disable cookies, though some site features may not function properly.
7. Third-Party Links
Our website may contain links to third-party websites. Neurostem, LLC is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services or website constitutes acceptance of the revised policy.
10. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Neurostem, LLC
745 Olive St, Suite 202
Shreveport, Louisiana
Phone: (318) 227-4088
Email: admin@neurostemllc.com